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Ryneveld Fibre is proudly brought to you by Delitech (Pty) Ltd t/a Delitech I.T. Solutions in partnership with MetroFibre. We would be overjoyed to offer you a fibre-to-the-home (FTTH) service and become your preferred internet partner.
While we use MetroFibre's infrastructure and systems, we are an entirely independent business. You can count on our team's expertise and personal touch.
So, what makes us the best choice for you?
The same team behind the success of Delitech (Pty) Ltd t/a Delitech I.T. Solutions since 2001 is driving SA Fibre. Powered by the industry leading Vox, you can count on our friendly and experienced team members and our no-nonsense approach to get things done the right way.
If you have any questions, don't hesitate to ask away. Our team is ready to answer any questions you might have, helping you choose the service that best matches your needs. We'll be by your side throughout the process, and once you're up and running, we'll be there to offer helpful advice and reliable support whenever you need it, including the part that frustrates users most: dealing with the network provider itself.
INSTALLATION OPTION 1 : ALREADY HAVE A TP. MONTH TO MONTH. PAID ACTIVATION (R900) INCLUDING FREE-TO-USE ONT (remains property of network operator).
INSTALLATION OPTION 2 : NEW INSTALLATION (NO TP). INSTALLATION - R1890 + ACTIVATION - R900. FREE-TO-USE ONT (remains property of network operator).
INSTALLATION OPTION 3: ACCOUNT TRANSFER (EXISTING RYNEVELD FIBRE USER) - R450.
PACKAGES :
(please note, all prices are subject to change should we receive a wholesale price adjustment from the network operator; we will notify you at least 30 days in advance)
AS OF 1 FEBRUARY 2024
25mbps - R429pm
75mbps - R749pm
250mbps - R829pm
500mbps - R1089pm
1000mbps (down)/500mbps (up) - R1279
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This property is...
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Do you consent to a credit check?
(A deposit equal to one month's service fees will be payable if you choose NO).
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Preferred payment method *
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DEBIT ORDERS
Please note: If you opt for a debit order, please copy & paste the URL for the debit form above in your browser to download the form. You can then fill in the form and either upload it below, or send it to accounts@delitech.co.za.
Notwithstanding any mandate to debit the monthly fee, you expressly authorise us to debit, on a once off basis, any installation and/or activation fees as applicable, as stated herein.
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Debit Order Terms *
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Payment Terms *
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CANCELLATION POLICY
We know this stuff is TL;DR but if you check the box below, you will be *bound* by this cancellation policy, *no questions asked*. *
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ONE CALENDAR MONTH'S NOTICE
All cancellations are subject to ONE CALENDAR MONTH'S NOTICE. If your cancellation is NOT received by the 1st, your cancellation will be processed for the END OF THE NEXT MONTH.
HOW TO CANCEL
Complete the cancellation form available here. Ensure that you receive your CANCELLATION REFERENCE NUMBER.
COLLECTING EQUIPMENT
If you received a FREE TO USE ONT/ROUTER, the network provider may contact you to make arrangements to collect their equipment. If the network provider is unable to collect their equipment, you will be CHARGED for it.
OUTSTANDING ACCOUNT
Cancellation is SUBJECT TO PAYING YOUR OUTSTANDING ACCOUNT (including any NOTICE PERIOD / INSTALLATION CHARGES etc.) in FULL. Your account will REMAIN LIVE until we receive all payments. Unpaid accounts WILL BE HANDED OVER FOR COLLECTION, incurring admin and legal charges.
CANCELLATION REFERENCE NUMBER (PROOF OF CANCELLATION)
You will receive a CANCELLATION REFERENCE NUMBER from us. You need to KEEP this number as PROOF OF CANCELLATION.
Non payment, regardless of reason, is not a valid cancellation. We will CONTINUE TO BILL you for the service until you cancel in the manner described above. It does not matter if you no longer need the service, can no longer afford the service, etc. You still need to cancel in the manner described above.
PAYMENT RISK PROFILE & TRACING
We reserve the right to update your payment risk profile with all ISPs nationwide should you disappear without settling your account. We will also commence tracing, which will appear on your credit record.
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Support and Contact Policy
We know this stuff is TL;DR but if you check the box below, you will be *bound* by this support policy, *no questions asked*.
* Office team: Mondays to Fridays from 10am on 087 821 7101
* After hours team: Mondays to Fridays from 5am to 10pm. E-mail suppport@delitech.co.za or post a ticket to https://rise.delitech.co.za. You can also Whatsapp 082 894 7419 or post a private message to https://facebook.com/delitechza.
* Public posts will be deleted. (We reserve the right to respond to your public post with any relevant details).
* Please do not post on social media without checking in with our team.
* If you are rude to our team or scream or shout at our staff, your service will be cancelled. Our staff will do everything they can to provide information or support, and to facilitate urgent support requests etc. with the upstream provider.
HOME USE SERVICE LEVEL AGREEMENT
* This service has a HOME SLA (3 to 4 business days.) Line faults may take 3 to 4 business days to repair, as per the standard home use SLA by the network operator. Network operators do not typically perform repairs over weekends or on public holidays. If your line becomes defective on, for example, a Friday afternoon, Delitech will report to the network operator under its ISP terms, but the network operator may only attend to the issue the following business day, in this example, Monday. Delitech provides data to me, and depends on a working fibre line to do so. Delitech does not own the network infrastructure, and is NOT in a position to expedite repairs or make demands of the network operator.
* While we understand that you may rely on your connection to work from home or run a a small business, the service is designed and specified for GENERAL HOME USE.
* If your employer requires you to use your connection for WORK purposes, it is your employer's responsibility to provide a backup connection at their cost.
* If you rely on your connection for critical purposes, it is your responsibility to always have a backup connection ready. The ISP will not provide or pay for an alternative connection or data.
* A credit from the network operator for any downtime can ONLY be requested once the network operator EXCEEDS its own home use service level agreement.
PERFORMANCE AND SPEED TESTS
* Fibre is a FIXED service. Speeds are ONLY guaranteed over physical infrastructure (LAN cable). Speeds are guaranteed to be within 95% of your rated line speeds over physical infrastructure, depending on concurrent use.
* For best performance, connect your gaming consoles/TVs etc. with LAN cable as opposed to using WiFi.
* Ensure your WiFi equipment are placed at sufficient height in an open area.
* Remember that WiFi extenders / mesh etc. impact on performance.
* WiFi will degrade for every few meters away from the router. It will degrade even worse down a hallway, behind closed doors. You will need extensive WiFi equipment to penetrate through concrete slabs or across buildings and still be somewhat useable. You will almost *never* achieve your fibre speeds on WiFi.
* Speed tests must be conducted via LAN. The network operator will NOT accept tests over WiFi. Before testing, make sure you disconnect ALL devices but the testing device from the network. This includes smart TVs, mediaboxes, phones, tablets and other computers. Make sure that your connection is totally idle.
* Check that your switches and equipment are compatible with your rated line speed (e.g. if you have a 100mbps switch, you will be limited in terms of your speed even if you have a 500mbps connection).
* The ISP is not responsible and cannot guarantee WiFi performance. WiFi is NOT the same as fibre. WiFi performance will be affected by the capability of the receiving device, the position and location of the router, distance from the router, walls, ceilings, doors, furniture, glossy surfaces and interference from other devices such as microwaves, alarms and wireless phones.
* WiFi assessments will be CHARGED for at R720 per hour. Extending or improving your WiFi network is for your OWN account.
* To check your WiFi performance specifically, install a WiFi analyzer app from your app store. Your signal level needs to be -50 to -60. If this is not the case, you need to install a WiFi extender or repeater somewhere nearer to the router.
ON-SITE DIAGNOSTICS & TROUBLESHOOTING
* On-site diagnostics & troubleshooting will be CHARGED for at R720 per hour. These are available on request and provided by our I.T. team. This is however covered by our optional recurring Support plan as mentioned above.
IPTV STREAMING - BROADCASTING & COPYRIGHT NOTICE
Pursuant to legislation around broadcasting and copyright in South Africa, it is UNLAWFUL to stream IPTV services without a valid subscription to the relevant service. Whether your IPTV service charges you for the service is irrelevant, just like paying for a stolen car is irrelevant. If you're using an app on any of your devices to stream hundreds/thousands of channels for free or for a nominal amount, you are *breaking the law*. If you don't have an active DSTV subscription directly with Multichoice, or Netflix subscription directly with Netflix, and so forth, but you are enjoying DSTV channels or Netflix shows on your app, you are *breaking the law*. As your ISP, please note that there is NO filtering/throttling/FUP/rules enforced that would have ANY impact your streaming. However, we will NOT entertain complaints about your fibre performance using such IPTV streaming apps. If your show is buffering WITHIN the official Netflix/DSTV/Showmax/Youtube app, you are welcome to have us verify that everything is in order. If you're experiencing difficulties with your IPTV streaming app, you are on your own. Performance issues in this regard are often blamed by the support services of these apps on the ISP, and they typically recommend moving to another ISP. This will NOT solve the problem, as these apps typically peer overseas with higher latency and ping times, and the situation often gets worse during peak time. PRIVACY NOTICE: We DO NOT monitor your use and DO NOT specifically target or report illegal streaming, but should we receive performance complaints, we may involve the relevant broadcaster to help troubleshoot the issue, which could spell trouble if it is determined that you are streaming illegally. The ISP's support is limited to OFFICIAL streaming apps and services such as Netflix/DSTV/Showmax/Youtube/Amazon Prime and the other mainstream streaming providers. *
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METROFIBRE TERMS OF SERVICE
https://metrofibre.co.za/sites/default/files/terms/terms.pdf
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DELITECH ISP TERMS
https://delitech.co.za/ISP_terms.pdf
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INSTALLATION + ACTIVATION AGREEMENT
Please note: These terms apply specifically to installation + activation and are SUPPLEMENTAL to the terms of the network operator, and our ISP Terms, referenced above. In other words, installation + activation, specifically, are conditional to the below. *
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We know this stuff is TL;DR but if you check the box below, you will be *bound* by the entirety of this agreement. We will *know* if you really read everything. :-) *
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Connecting to your service after installation and activation
You will find a sticker on the ONT (router) that MetroFibre has installed containing the following information among others:
* SSID (Typically following the following pattern: CXNKxxxxxxxx.) This is the name of your Wi-Fi network.
* WPA key (Typically a long string of numbers and lower case letters.) This is your Wi-Fi Password.
IP Address (Typically 192.168.1.1 or similar.) You can use this address to change your network settings (line your wifi name and password) via an internet browser like Edge or Chrome.
* User/Password (Typically admin followed by a '/' and a shorter string of numbers and lower case letters.) This is the username and password that you will need when trying to access your router via the above IP Address *
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Protection of Personal Information Act : All of the above information is collected pursuant to our POPI policy, available on our website or by e-mailing legal@delitech.co.za. We are collecting your information for the purpose of signing you up for and providing the service you require, including to administer your account, and to send you service related notices. Your information will not be used for other purposes whatsoever.
While we require that you mark or sign below, your IP address and the electronic timestamp of this form will be deemed your agreement to the above installation + activation terms, the terms of the network operator, and our ISP terms under the provisions of the Electronic Communications and Transactions Act.
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