Home Fibre Application Form - SA Fibre by Delitech - Vox - Page 1 of 6 (Network, Package & Installation)

Installation, activation and SLA terms I understand the timeframes stated herein. I understand the timeframes will depend on whether or not my property is fibre ready or not. I understand that, in addition to the ISP's terms, I will be bound by the network operator's terms, including the network operator's *service level agreement*. These are separate from the ISP's terms. I understand that, by submitting my fibre order to the network operator, the ISP commits me to the network operator's terms. I understand that, regardless of any pricing or payment plan offered by the ISP, the network operator charges the ISP for the full line installation, port configuration and/or activation even if a line is already installed. I understand that, regardless of any pricing or payment plan offered by the ISP, there is, ultimately, no such thing as a free line installation/activation. If I do not meet the requirements of the ISPs pricing or payment plan, I will be liable to the ISP for these charges. I understand the installation is *fixed* and cannot be moved to another property - not even next door. The service must be cancelled in accordance with the cancellation terms (one full calendar month's notice) in due time, even if my new address is covered by the same network operator. I understand the network operator's service level agreement is suitable for *home use* only. While small home offices are permitted, I cannot claim "loss of business" or "loss of revenue" or demand a connection or data for my business in the event of an outage or line fault. Line repairs may take *5 to 7 week days*. I understand that the network operator *may not* repair home lines over weekends or on public holidays. If my intention is to use this service for working from home or running a full scale business, it is my employer (or my business') responsibility to provide a suitable backup connection at their cost. The ISP is not responsible for my data charges in the event of a line fault or outage. (If I use the service to run a full time business, the network operator may demand that I migrate to a service with a suitable SLA; I understand these cost significantly more). I understand that network outages and line faults *will* occur for a number of reasons. Fibre lines degrade over time and require maintenance like anything else. Network equipment can fail for no reason and may take *hours* to replace. Construction companies and municipal contractors sometimes damage networks (repairs in this case can take as long as *3 days*). There are numerous environmental and operating hazards. Outages and line faults are *not* a reflection of the ISPs service (to provide a connection to you over a *working* line). ISPs do not own the network and do not have access to network infrastructure. ISPs are not in control of repair teams. I acknowledge the general uptime of any network is around 95% or around 346 days per year. I understand the network operator will routinely perform maintenance, and that my service may be affected accordingly. Gamer alert: Network operators routinely perform maintenance during night time when they are likely to disrupt less than 1% of their user base. This is *not* grounds for reporting a line fault in the middle of the night.

Home Fibre Application Form - SA Fibre by Delitech - Vox

Home Fibre Application Form - SA Fibre by Delitech - Vox

Page 1 of 6 - Network, Package & Installation